Frequently Asked Questions

Charging

Which charging options are available?

Charging is a highly integrated part of our seamless customer journey. The charging demands of customers are given careful consideration and we will provide the most integrated charging network possible, based on strong partners.

Does the smart #1 and #3 come with a charging cable?

No, all charging cables can be supplied as an option on the vehicle.

How long does it take to charge the new smart?

For DC journey charging, the charging time from 10-80% is less than 30 mins in optimum conditions on a charger with maximum power of 150kW. On a home wallbox of 7.4kW, charging from 10-80% takes less than 7 hours. For the Premium and BRABUS, charging rates of 22kW are also possible on an appropriate AC charger giving a 10-80% charging time of less than 3 hours.

Home charging

Will smart offer a charging wallbox?

Yes, smart will offer the sale of a branded wallbox. For the best home charging experience we recommend the use of a home wallbox.

Showroom Locator

Where’s my closest showroom?

Find a smart showroom near you with our showroom locator. Our latest showrooms have been designed to reflect our new products and are integrated within our Mercedes-Benz retailer.

Locate your showroom

Staying up to date

How can I stay up-to-date?

Register your interest and be among the first in Australia to join the waiting list for the opportunity to be among the first to place a pre-order.